GENERAL CONDITIONS AND IMPORTANT INFORMATION

• A refund of the purchase price is not possible, except in case of event cancellation or change of the date of the event, upon presentation of appropriate proof (ticket or invoice).
• Admission for children up to the age of 6 is free every day. Children’s tickets for free entry must be picked up at the ticket office upon entering the venue.
• Children aged 7 to 14 accompanied by parents or guardians are entitled to a child ticket. On Sunday, March 30, 2025, admission for children up to the age of 14 is free.
• Children up to and including 2 years old have free entry to the grandstands when accompanied by their parents or guardians. Children over the age of 3 need their own grandstand ticket.
• When purchasing one or more tickets it is necessary to settle the costs of the registration fee which amounts to 1 EUR per ticket.

• The standing place ticket allows entry to the event venue, movement in the designated area of the venue, entry to the main catering tent, access to the Entertainment Arena with an accompanying programme. Standing place ticket holders may also use the organiser’s transport on the circular route KRANJSKA GORA – PODKOREN – PLANICA – PODKOREN – KRANJSKA GORA from designated parking areas arranged by the organiser.

• By purchasing a KRKA grandstand ticket, you are entitled to: entry to the event venue, movement in the designated area of the venue, a seat in the  KRKA grandstand, special toilets only for the KRKA grandstand, entry to the main catering tent, access to the Entertainment Arena with an accompanying programme. KRKA grandstand ticket holders may use the organiser’s transport on the circular route KRANJSKA GORA – PODKOREN – PLANICA – PODKOREN – KRANJSKA GORA from designated parking areas arranged by the organiser.

• By purchasing a KAVKA grandstand ticket you are entitled to: entry to the event venue, movement in the designated area of the venue, a seat in the KAVKA grandstand, access to food and drink providers in the immediate vicinity of the grandstand (food and drinks for an additional fee), special toilets only for the KAVKA grandstand, entry to the main catering tent, access to the Entertainment Arena with an accompanying programme. KAVKA  grandstand ticket holders may use the organiser’s transport on the circular route KRANJSKA GORA – PODKOREN – PLANICA – PODKOREN – KRANJSKA GORA from designated parking areas arranged by the organiser.

• The VIP CLUB PLANICA ticket includes: entry to the event venue, special VIP entrance, watching the competition in an exclusive location next to the  VIP tent – VIP terrace, exclusive layout and scenography of the VIP tent, reserved table/seat for the whole day, view of the Entertainment Arena with an accompanying programme, movement in the designated area of the venue, a special programme in the VIP tent, separate VIP toilets, guided tours of the ski flying hill designed by the Gorišek brothers. VIP Club Planica ticket holders can also benefit from the following: tasting of food and drinks selected by the organiser during the entire programme in the VIP tent (1 hour before and up to 1 hour after the end of the competition), VIP transport on the circular route KRANJSKA GORA – PLANICA – KRANJSKA GORA from the designated pick-up point arranged by the organiser.

• The VIP CLUB 239 ticket includes: entry to the event venue, special VIP entrance, seat in the NLB grandstand, special access to the NLB grandstand directly connected to Club 239 (underground tunnel), exclusive layout and scenography of Club 239, movement in the marked area of the venue, the attractive programme in Cub 239 dedicated to special fans, an additional After 239 afternoon music and entertainment programme after the competition, separate VIP toilets. VIP package ticket holders can also benefit from the following: tasting of food and drinks selected by the organiser during the entire programme in Club 239 (1 hour before and up to 1 hour after the end of the competition), VIP transport on the circular route KRANJSKA GORA –  PLANICA – KRANJSKA GORA from the designated pick-up point arranged by the organiser. For extended entertainment in Club 239 during the  After 239 afternoon programme we recommend purchasing a special and unique CRAZY FUN experience. By purchasing a 3-day Club  239 ticket you get free entry to the venue on Thursday as well (without reception).

• By purchasing a ticket, the visitor agrees to the restrictions set by the event organiser. The ticket is valid for one person (one-time entry) on the day of  the event which is indicated on the ticket. Any abuse is punishable. The organiser reserves the right to make minor changes to the programme. In the  event of cancellation of an individual competition VIP ticket holders are only entitled to a refund of the value of the ticket for the standing place, if they  have already entered the venue (the ticket was scanned upon entry).

• It is strictly forbidden to bring alcohol, bottles, glasses, cans, sticks, weapons, explosives, fireworks, and other items that may endanger people’s safety. Exit during the event is only possible at designated and marked places. Attendance of the event is at your own risk. By participating in the event, the visitor allows audio-visual recording and the taking of photographs in a public place without reimbursement or compensation for the purposes of public information, including processing for journalistic and security purposes. Please, buy tickets only from authorised sellers.

Tickets are sold at all Kompas and Eventim branches and authorised agencies.